FAQs
Answers to the questions we hear most, from choosing a diamond to caring for your jewelry.
Choosing Your Jewelry
Where should I start when choosing a ring?
Start with the style you enjoy wearing: simple or detailed, warm gold or cool platinum, a round diamond or a more distinctive shape. Explore the collection and our diamond guide, then contact our team to talk through the details.
What do the 4Cs mean?
Cut, color, clarity and carat are four ways of describing a diamond. Our diamond guide introduces each one and helps you know what to ask when comparing stones.
Can I get help comparing designs?
Yes. Send us the designs you like, the occasion and any questions through the Contact Us page, and a specialist will get back to you.
Sizing & Care
How do I find the right ring size?
A professional fitting is the most reliable starting point. If you already have a ring that fits the intended finger, measure its inside diameter and compare it with our ring size guide.
How should I care for my jewelry?
Protect it from knocks, harsh chemicals and abrasive surfaces, and store each piece separately. Ask a jeweler before cleaning delicate gemstones or special finishes.
Orders, Shipping & Returns
Where can I find shipping and return information?
See our Shipping and Returns & Refunds pages for current terms. For details about a specific product or order, contact our team before purchasing.
Still need help?
Our jewelry specialists are happy to answer any question.